Customer Experience Associate - (Remote) at Aspira Connect

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Aspira Retail Contact Center: Customer Experience Associate I (Tier 1)

Are you a customer service rockstar with a passion for exceeding expectations?

The Aspira Retail Contact Center is searching for enthusiastic and dedicated individuals to join their team as Customer Experience Associates I (Tier 1)! As a remote or on-site customer service champion, you'll provide exceptional service across various channels, including phone calls, chat messages, emails, and more.

Become a Customer Service Champion

• Respond to inbound and outbound inquiries, reservations, and requests with a friendly and professional demeanor.
• Provide accurate information and effective solutions, ensuring customer satisfaction while adhering to company policies.
• Build rapport with customers and actively listen to their needs through strong communication skills.
• Effectively troubleshoot and resolve customer issues, demonstrating a commitment to exceptional service.
• Independently complete assigned tasks and maintain accurate customer records.
• Collaborate effectively with teammates and support staff to achieve departmental goals.

Who You Are: A Customer Service Superstar

• A genuine problem-solver with a desire to help others.
• A clear and concise communicator with excellent written and verbal skills.
• A detail-oriented individual who thrives in a fast-paced environment.
• A team player who is coachable and eager to learn.

Bonus Points for You

• 1-2 years of experience in a contact center environment.
• 2-3 years of customer service experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Typing speed of over 50 words per minute.
• Familiarity with contact center software (Amazon Connect, Verint, etc.).

Ready to Launch Your Customer Service Career?

If you're a passionate and reliable individual with a dedication to exceptional service, we want to hear from you! Apply today and join the Aspira Retail Contact Center team!